RWD Technologies infoMaestro™ Solution

Linking Siebel CRM and Documentum - providing customer service reps, sales executives, and field service reps all the information they need when they need it - maximizing customer response and satisfaction

Having the right content available to customer-facing employees just when they need it can make the difference in closing a deal, achieving regulatory compliance, working faster, or satisfying the customer. RWD's infoMaestro™ suite addresses these issues head-on, with a forward-looking solution that links Documentum with Siebel Customer Relationship Management (CRM) to create massive efficiencies in delivering timely, accurate, and compliant information directly to customers or customer-facing employees easily. This helps customers leverage their enterprise-level investments in Documentum and Siebel synergistically.

RWD infoMaestro™ is a configurable software solution that seamlessly integrates Documentum with Siebel to extend Documentum's power to serve customers at the point of interaction. infoMaestro™ incorporates the range of functionality that transcends the information requirements of individual departments, processes, or teams. RWD designed infoMaestro™ utilizing our expertise in Customer Relationship Management (CRM) and Documentum to help EMC customers better author, manage, and distribute information for maximum productivity.

RWD Technologies has been a Documentum partner for more than 13 years and is an EMC Software Consulting Select Services Team (SST) partner, with its infoMaestro™ solution accredited under the DFE program.